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Data Protection Policy

A88.cash Privacy Policy — Your data is safe with us

A88.cash explains clearly what personal information it collects, why it collects it, and how it keeps it secure. Data privacy is not just a legal obligation for us — it is a commitment.

Last updated: 1 January 2026 | Version: 2.5
🔒
SSL Encryption
256-bit protection
🚫
No Data Sales
Never to third parties
🛡️
Regular audits
Independent security audits
✋
Your Control
You can delete or update your data
About this policy
By using a88.cash, you agree to this Privacy Policy. Please read it carefully — if anything is unclear, feel free to reach out to our support team in Bangla.
Section 01

Introduction — Who does this policy apply to?

This Privacy Policy applies to the a88.cash platform ("we", "us") and all its members and visitors ("you"). a88.cash is an online gaming platform serving users in Bangladesh.

We believe your data belongs to you. That's why we're transparent about what we collect, why we collect it, where it's stored, and how you can update or delete it at any time.

This policy applies to all of the following:

  • Visiting the a88.cash website
  • Account registration and usage
  • Playing games and making transactions
  • Contacting the support team
  • Receiving emails or push notifications
Section 02

What data do we collect?

A88.cash only collects data that is necessary — collecting anything beyond that goes against our policy.

Information collected directly from you

Data type Example When it is collected
Identity information Name, date of birth, NID number During registration and KYC verification
Contact information Mobile number, email address At registration
Financial information Mobile banking number, transaction history During deposit/withdrawal
Gaming Data Game history, bet amounts During gameplay
Communication records Chat logs, email messages Support contact hours

Automatically collected information

  • Device information: Device type, operating system, browser
  • Network information: IP address, ISP
  • Usage data: Time spent on each page and buttons clicked
  • Cookie & Local Storage Data: Session data, preference settings
What we do not collect
We never collect your full payment card number, bank PIN, or mobile banking PIN. All payment processing is handled entirely through secure third-party gateways.
Section 03

Legal basis and purpose for data collection

A88.cash does not collect any information without reason. Every piece of data we collect has a specific legal basis or practical need behind it.

To fulfill contractual obligations

Some information is essential for fulfilling our agreement with you (Terms & Conditions). For example, without a mobile number on file, we cannot process your withdrawals.

For legal obligations

We are required to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations set by financial institutions, which means we must retain identity verification records.

For legitimate interests

  • To prevent fraud and fraudulent activity
  • To ensure platform security
  • To improve service quality
  • To offer relevant promotions

Based on your consent

Marketing emails and push notifications are sent only with your consent. You can turn them off at any time from your settings.

Section 04

How is your data used?

Collected data is used only for its stated purpose and never used beyond that scope.

  • Account management: Login verification, password reset, security alerts
  • Payment processing: Processing deposits and withdrawals, verifying transactions
  • Improving your gaming experience: Game history, suggested games based on preferences
  • Support services: Resolving complaints and answering inquiries
  • Fraud prevention: Detecting suspicious activity
  • Legal compliance: Meeting regulatory requirements
  • Promotions (with your consent): Notifications for relevant offers and bonuses
Opt out of marketing at any time
To stop receiving promotional emails, click "Unsubscribe" at the bottom of any email, turn off notifications in your account settings, or simply let our support team know.
Section 05

Sharing information with third parties

A88.cash never sells your personal information. However, we share limited data with select third parties as necessary to operate our services.

Third-party type Why data is shared What data
Payment gateways (Mobile Pay, Nagad, Rocket) To process transactions Mobile number, amount
KYC verification services To verify your identity NID/Passport information
Cloud server providers To store data Encrypted Data
Game provider To manage gameplay User ID, betting information
Law enforcement agencies To comply with legal orders All applicable data
What we never do
Your information is never sold or shared with advertising companies, data brokers, or unrelated third parties. This is a core part of our policy.

All third parties are required to comply with a88.cash's privacy standards. Failure to do so will result in termination of their services.

Section 06

Cookie policy & tracking technologies

A88.cash uses cookies and similar technologies on its website to enhance your browsing experience and keep the platform running smoothly.

Cookie type

  • Essential cookies: Maintaining login sessions and verifying security — the site cannot function without these.
  • Functional cookies: Remembering language preferences and theme settings.
  • Analytics cookies: Understanding which pages are used most. All data is aggregated and anonymized.
  • Performance Cookies: Identifying page load times and technical issues.

Cookie controls

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

Cookie management
Chrome: Settings → Privacy → Cookies | Firefox: Options → Privacy → Cookies | Safari: Preferences → Privacy to manage your cookies.
Section 07

Data retention period and security

At a88.cash, your data is retained only for as long as necessary. Once it's no longer needed, it is securely deleted.

Retention period

Data type Retention period
Account information For the duration of active account + 5 years
Transaction records 7 years (legal obligation)
KYC Documents 5 years
Support chat logs 2 years
Gaming history 3 years
Cookie data At session end or after 30 days

Security measures

  • Encryption: All data is stored with AES-256 encryption
  • SSL/TLS: 256-bit encryption for data transfers
  • Two-Factor Authentication: Required for admin access
  • Firewall: Advanced network security
  • Penetration Testing: Independent security audits twice a year
  • Access Control: Only authorized personnel can access your data
In the event of a data breach
In the event of a data breach that puts you at risk, we will notify you by email within 72 hours and advise you on the steps to take.
Section 08

Your data rights

A88.cash respects your rights over your personal data. The rights listed below are yours, and we are committed to upholding every one of them.

👁️
Right to Know
Submit a request if you'd like to know what data we hold about you.
✏️
Right to correction
You can request corrections to any inaccurate or outdated information.
🗑️
Right to deletion
You can close your account and request data deletion, unless a legal obligation requires us to retain it.
📦
Right to portability
You can export your data in a machine-readable format.
🛑
Right to restrict processing
You can object to your information being used for specific purposes.
📧
Right to lodge a complaint
Send your complaint to support@a88.cash and we will respond within 48 hours.

To exercise any of these rights Help Centeror email us directly at support@a88.cash. We are obligated to respond within 30 days.

Section 09

Child Protection Policy

A88.cash strictly does not serve anyone under the age of 18. We never knowingly collect any data from minors.

If we become aware that data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

A Note for Parents
If your child has accidentally created an account on a88.cash, please notify us immediately at support@a88.cash. We will act promptly and retain no data.
Section 10

Privacy Policy update process

A88.cash may update this Privacy Policy as needed. After each change, the date and version number at the top of the page will be updated accordingly.

How will you be notified of changes?

  • You will be notified at least 7 days in advance at your registered email before any significant changes take effect
  • A pop-up notification will appear when you log in to the platform
  • For minor updates, only the date will be revised

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. If you object to the changes, you have the option to close your account.

Section 11

Privacy-related contact

Contact us for any questions, concerns, or requests regarding the privacy policy.

  • Email: support@a88.cash
  • Live Chat: Available on the platform 24/7
  • Help center: help-center

We have a dedicated channel for privacy-related complaints. Emails with "Privacy Request" in the subject line are given priority responses.

Response timeframes
General queries: 24 hours | Data access requests: 7 business days | Data deletion requests: 30 days

Why is your data safe with a88.cash?

Your privacy is protected at every technical layer — not just in words

End-to-End Encryption
Every data packet from your browser to our servers is protected with 256-bit AES encryption — no one can intercept it along the way.
No Data Sale Policy
a88.cash never sells your personal data to third parties. That has never been part of our business model — and it never will be.
Independent Security Audit
Third-party cybersecurity experts audit our systems twice a year. Any vulnerabilities found are addressed immediately.
Your data, your control
View, update, or delete your information — it's all in your hands. You can do it easily through Account Settings or by contacting Support.
Minimal data retention policy
No data is kept longer than necessary. Once the retention period expires, it is automatically deleted through a secure process.
Local data storage
Data for Bangladeshi users is stored locally on servers in the Asia region. Your data is never transferred over long distances.

Common questions about privacy

Most frequently asked questions by members

No, never. All payments are processed entirely through Mobile Pay, Nagad, or Rocket's own gateways. We only receive confirmation of whether a transaction was successful — your PIN or password never reaches our servers.

Most data will be deleted. However, due to legal obligations, transaction records must be kept for 7 years and KYC data for 5 years. Both will be permanently deleted once those periods expire.

Yes. All KYC documents, including your NID, are stored in encrypted form. Only authorized staff may access them for verification purposes, and all such access is logged.

Yes, absolutely. Send an email to support@a88.cash with the subject line "Data Access Request". We will send you all data linked to your account in CSV or PDF format within 7 business days.

Yes, at any time. Click the "Unsubscribe" link at the bottom of any email, or update your notification preferences in account settings. Essential account-related emails (such as transaction confirmations) cannot be turned off.
Your data is protected

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