Will setting a limit stop me from gaming altogether?

No, setting a limit doesn't stop you from playing. It simply pauses things once your set threshold is reached. For example, with a daily deposit limit of ৳500, once you've deposited ৳500 that day, no further deposits are allowed — but you can still play with any balance you already have.

What happens to my balance during self-exclusion?

Before self-exclusion is activated, you'll have the opportunity to withdraw your balance. Any remaining balance will be returned once the exclusion period ends. No deposits or withdrawals can be made while exclusion is active.

What's the difference between cooling-off and self-exclusion?

A Cooling-Off Period is a short break — from 1 to 30 days. Your account reactivates automatically once it ends. Self-Exclusion is a longer-term commitment — from 6 months to 5 years — and cannot be reversed before the period is up. If things feel serious, choose Self-Exclusion.

I think a friend has a gaming problem — what should I do?

Raise your concerns calmly and directly. Focus on how worried you are rather than placing blame. You can also seek confidential advice from the a88.cash support team. Remember — having family support makes all the difference.

Can gaming actually become addictive?

Yes. The World Health Organization (WHO) has recognized gaming disorder as a legitimate mental health condition. That said, most people enjoy gaming safely. Problems arise when control is lost — and it is treatable.

a88 | Responsible Gaming — Play Smart and Stay in Control

Section 01

What does responsible gaming mean?

Responsible gaming means keeping gaming in its proper place — as a leisure activity that doesn't interfere with other areas of your life. At a88.cash, responsible gaming is a core part of how our platform operates.

Many people in Bangladesh enjoy online gaming as a safe form of entertainment. For most, it stays that way. But for some, control can slip — and that's not a sign of weakness. It's a problem with a solution.

The core principles of responsible gaming are:

Stay Within Your Budget: Only bet what you can afford to lose without affecting your daily life
Sticking to time limits: Decide in advance how long you'll play each day
Don't Play on Impulse: Don't game to chase losses or relieve stress
Taking a break: Take regular breaks — playing non-stop isn't healthy
Keep Reality in Check: Winning is possible in gaming, but it's no substitute for a steady income

At a88.cash, we want you to finish every gaming session with a smile — win or lose. Knowing your own limits is what keeps gaming enjoyable.

Keep in mind

Every game outcome is completely random. There are no patterns, no "hot streaks." Gaming is entertainment — not an investment.

Section 02

Recognize the Signs of Problem Gambling

Problem gambling often creeps up gradually — by the time you notice it, things may have already gone too far. Knowing the warning signs early can help you stay ahead of it.

Financial signs

Betting beyond your budget
Making repeated deposits to chase your losses
Using household or family money for gaming
Gambling with borrowed or loaned money

Behavioral signs

Feeling restless or irritable when not gaming
Hiding your gaming from family or friends
You want to stop gaming but can't
Gaming feels more important than work, studies, or relationships

Emotional Signs

Gaming to cope with stress, depression, or loneliness
Unable to stop after a win
Being dishonest about your gaming

Even one or two signs matter

If even one of the signs above applies to you, pause and take the self-check quiz below. Seeking help isn't a sign of weakness — it's a sign of strength.

Category 03

Check yourself — Self-Check Quiz

Check off the statements below that apply to you. This is completely private — no one else will see it.

I've spent beyond my budget before and regretted it afterwards.

I have placed bigger bets trying to chase my losses.

Family or friends have expressed concern about my gaming.

I can't stop gaming — once I start, it's hard to quit.

I've prioritised gaming over work, family, or my own health.

I have borrowed money or gone into debt to fund my gaming.

I've used gaming to cope with stress or sadness.

Category 04

A88.cash protection tools

A88.cash offers several powerful tools to help you stay in control of your gaming — all free of charge. You can turn them on at any time from your account settings.

Deposit Limit

Set daily, weekly, or monthly deposit limits. Reductions take effect immediately.

Instant Effect

Session Time Limit

Set a time limit for each gaming session. You'll receive an automatic reminder when your time is up.

Automatic Reminders

Loss Limit

Gaming stops automatically once you reach a set loss amount — freeing you from the temptation to chase your losses.

Automatic Protection

Cooling-Off Period

Take a break from 24 hours up to 30 days. No deposits or gaming will be possible during this time.

1–30 days

Self-Exclusion

Permanently close your account for anywhere between 6 months and 5 years. It cannot be reopened during this period.

Permanent Protection

Gaming History

View a full report of your gaming activity at any time — how long you've played, and how much you've won or lost.

Full Transparency

Category 05

How to Set Limits — Step by Step

Setting limits on a88.cash is simple. You can secure your gaming experience in just a few minutes.

1

Log in to your account

Click on your profile icon in the top right corner.

2

Go to the "Responsible Gaming" section

Go to Account Settings → Responsible Gaming.

3

Choose the Tool That Works for You

Deposit Limit, Session Timer, Loss Limit — pick what works for you.

4

Set an Amount or Time Limit

Set a realistic limit that reflects your budget and the time you have available.

5

Confirm

Save — reducing a limit takes effect immediately. Increasing one requires a 24-hour wait.

Why does raising a limit take 24 hours?

This rule is here to protect you from decisions made in the heat of the moment. After 24 hours, you can make a clearer, calmer choice.

Section 06

Self-Exclusion — when and how?

When you feel like you're losing control, self-exclusion is the most effective step you can take. It's not something to be ashamed of — it's an act of self-care.

How does Self-Exclusion work?

Choose a duration of 6 months, 1 year, 3 years, or 5 years
Once activated, there is no way to reopen your account during this period
All promotional emails and notifications will be turned off automatically
Any remaining balance in your account can be withdrawn once the period ends

What to do during exclusion?

Spend time with family and friends
Explore new hobbies or activities
Speak with a professional counselor if needed
Plan your finances

Important

Do not attempt to open a new account during self-exclusion. Our system automatically detects this and will close any new account created.

To activate self-exclusion, email support@a88.cash with the subject line "Self Exclusion Request" or let us know via live chat. We'll process it within 24 hours.

Category 07

The Role of Family & Friends

Often, family or loved ones notice something is wrong before you do. If someone close to you seems to be spending too much time or money on gaming, here's how you can help.

How to talk about getting help?

Without anger or blame: Calmly share your concern — say "I'm worried about you"
Give specific examples: Don't speak in generalities — bring up specific incidents
Focus on solutions: Work towards a solution together, without blame
Talk about professional help: Bring up counseling or support groups

Child protection

A88.cash strictly prohibits gaming by anyone under 18. If you have children at home, use a password on your device and keep your gaming account details out of sight.

You're not alone

Gaming problems can affect anyone. With the right support and help from those around you, recovery is entirely possible. a88.cash is here for you every step of the way.

Category 08

Support & Contact

Asking for help takes courage. a88.cash's support team is available 24/7 for anything related to Responsible Gaming.

A88.cash Support

Live chat: Live chat on the platform — the fastest way to reach us
Email: support@a88.cash — use "Responsible Gaming" as the subject line
Help Center: help-center Detailed guide on this page

Professional support

Gaming disorder is a recognized mental health condition. If you need help, please consult a mental health professional. You can also reach out to the National Mental Health Helpline in Bangladesh.

Our Commitment

All responsible gaming requests — whether setting limits, cooling off, or self-exclusion — are treated as top priority and processed within 24 hours.

Responsible Gaming — at a88.cash, gaming means fun, not addiction